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Frequently Ask Questions
Get the Details on simplebee Features and More

GENERAL OVERVIEW

simplebee is a fee collection and participant management system designed for businesses like tuition centres, music schools, and other services that require recurring billing.

The Everyday Struggles of the Owners & Participants

Owners

  • The hassle of monthly billing & collection manually
  • Tracking every single student or participant and follow-up collection can be tiring and a waste of time
  • Registration and dropping out manually can lead to human error as well as different services to different participants or students
  • Tracking overpayment for participants can cost a lot of time and adjustment
  • Communicating with participants for collections is tedious and time-consuming
  • Missing out dates for reminders or, even worse, missing payments
  • Tracking payment methods that have been paid by users (participants/parents)

Participants/Parents/Students

  • No convenient way for parents/students to view bills
  • Managing multiple students from one family is confusing
  • Refund issues where parents may chase for it, but no record is kept

  • All-in-one platform: billing, participant management, and communication
  • WhatsApp + participant portal integration
  • Automated reminders and recurring billing
  • Affordable: Less than RM5/day
  • Tuition/enrichment centers
  • Music schools
  • Professional groups
  • Any business with recurring billing
  • Streamline enrollment and participant management
  • Automate recurring billing and payment reminders
  • Easily track and manage payments
  • Maintain organized records for participants and services
  • Reduce manual administrative tasks
  • Improve communication through integrated tools
  • Centralize data for easy access and reporting
  • Enhance professionalism and user experience
  • Monthly: RM150/month (1st month free)
  • Yearly: RM1,200/year (Save RM600)

GETTING STARTED

  1. Go to www.simplebee.ai
  2. Create an account
  3. Choose Monthly (RM150) or Yearly (RM1,200)
Click "Forgot Password" on the login page and follow the email or WhatsApp instructions to reset.

USING SIMPLEBEE (FOR OWNERS)

  • Active & dormant participants
  • Subscribed services
  • Birthdays
  • Payment status (paid, unpaid, overpaid)

Click "+ Participant" or import in bulk via Excel template in Settings

Yes. Use filters or the "Money Matters" dashboard to track:

  • Outstanding payments
  • Overdue invoices
  • Monthly collections (mentioning quarterly/annually)

Yes. You can create bills manually or use automation. Send bills via WhatsApp/email.

  • Go to Settings > Services & Fees
  • Add service name, structure (monthly, one-time), and pricing

Yes, integrate Billplz by entering your Billplz Secret Key & Collection ID.

Yes. Go to Settings > Communications to edit message templates (e.g., reminders, bill notifications).

Yes. Create a link under the Payment Link menu and share via WhatsApp/email.

  • Go to Subscription Settings
  • Select a new plan or cancel

FOR PARTICIPANTS

Using their phone number and password. Forgot password?

  • View and pay bills
  • Download receipts
  • Receive payment notifications
  • Manage multiple students under one account

SUPPORT

  • In-app help section
  • WhatsApp support via website button
  • User guides and FAQs available in the dashboard

Yes, via WhatsApp, in-app support, or the feedback form.
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